Seanpcola
Moderator
Are you looking for a cell phone company with the reliability of your drunk, unemployed Brother-in-law? A company with a proven track record of customer satisfaction equal to the Internal Revenue Service? A Customer Support team trained in the latest Attila the Hun methods of customer satisfaction, hired for their outstanding intelligence and grasp of the English language spoken in unintelligible accents derived from countries no one has ever heard of? A technical support team schooled in the latest, state of the art 1980's cellular technology? A Phone support menu with thousands of choices (none of them pertinent to your problem) that ALWAYS eventually leads back to the same dufus? Rude, condescending in-store customer service provided by a highly professional sales staff that's pissed off at the world in general and having to wait on you in particular?
Try Sprint!
After (yes, I kept records) over 3 hours on hold stretched over two days, 11 phone calls between Friday morning and Sunday morning (6 dropped by them in mid discussion), 7 different versions of what they were offering me, each one less reasonable than the last, one tatted, pierced in really odd places, ear lobe stretched to basket ball hoop dimensions in store sales rep that treated me like I was a rabid, unwashed Leper asking for change I will admit to having my patience stretched a tiny bit.
After all of that my last phone conversation with a Customer Retainment Specialist (I did NOT make up that title) may not have gone as well as it should.
On reflection my answer to her question "What will it take to keep you a loyal Sprint customer?" probably should not have been answered by me with "Immediate castration without sedatives of the CEO, manager of the customer support phone team and that snooty little bastard with the funky ears at the local office, so that they may never reproduce would be a good start" might have been a bit harsh.
I have never dealt with a company that employes bait and switch better than Sprint. I finally gave up switched to another carrier and will now continue the fight with these jackasses until they drop my early contract termination fee. I haven't been able to make or receive a decent phone call in months. My phone's clock never even had the correct time. Sprint readily admitted it was all of their fault, poor cell coverage, etc. Billing errors monthly. I would literally have to types pages upon pages to adequately record for posterity all of the mistakes, rude employees, overall screw ups and little or no phone service that I experienced.
I went with Verizon, even got me an awesome new smart phone, the Casio Commando rugged model. It does all kinds of amazing things! I can even send and receive clear phone calls from anywhere in my house, on the road or at work. Nice change. Lots of other cool features, email, web access, all kinds of apps. A really cool one I found today was this feature where I can file complaints against Sprint with the BBB while sitting on my tractor in the middle of a field.
Anyone currently using Sprint or thinking about a change PM me first. :laser:
Try Sprint!
After (yes, I kept records) over 3 hours on hold stretched over two days, 11 phone calls between Friday morning and Sunday morning (6 dropped by them in mid discussion), 7 different versions of what they were offering me, each one less reasonable than the last, one tatted, pierced in really odd places, ear lobe stretched to basket ball hoop dimensions in store sales rep that treated me like I was a rabid, unwashed Leper asking for change I will admit to having my patience stretched a tiny bit.
After all of that my last phone conversation with a Customer Retainment Specialist (I did NOT make up that title) may not have gone as well as it should.
On reflection my answer to her question "What will it take to keep you a loyal Sprint customer?" probably should not have been answered by me with "Immediate castration without sedatives of the CEO, manager of the customer support phone team and that snooty little bastard with the funky ears at the local office, so that they may never reproduce would be a good start" might have been a bit harsh.
I have never dealt with a company that employes bait and switch better than Sprint. I finally gave up switched to another carrier and will now continue the fight with these jackasses until they drop my early contract termination fee. I haven't been able to make or receive a decent phone call in months. My phone's clock never even had the correct time. Sprint readily admitted it was all of their fault, poor cell coverage, etc. Billing errors monthly. I would literally have to types pages upon pages to adequately record for posterity all of the mistakes, rude employees, overall screw ups and little or no phone service that I experienced.
I went with Verizon, even got me an awesome new smart phone, the Casio Commando rugged model. It does all kinds of amazing things! I can even send and receive clear phone calls from anywhere in my house, on the road or at work. Nice change. Lots of other cool features, email, web access, all kinds of apps. A really cool one I found today was this feature where I can file complaints against Sprint with the BBB while sitting on my tractor in the middle of a field.
Anyone currently using Sprint or thinking about a change PM me first. :laser:
